Privacy Policy

Novaqore Labs ("we", "us" or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit novaqorelabs.com or engage with our services, how we use it, and your rights regarding that data.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit any personal information to us.

1. Who we are

Novaqore Labs is a digital agency based in Jodhpur, Rajasthan, India. We provide website design & development, digital marketing, SEO, social media management, ecommerce management, and SaaS products to businesses across India and internationally.

Data controller: Novaqore Labs, Jodhpur, Rajasthan — 342001, India.
Contact: novaqorelabs.com/contact/

2. Information we collect

Information you give us directly

When you fill in a form on our website (contact, audit request, career application or any other enquiry), we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your company or website URL (if provided)
• The message or enquiry you submit

Information collected automatically

When you visit our website, our server and analytics tools automatically collect:

• Your IP address (anonymised where possible)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URL (how you found us)
• Date and time of your visit

Information from third-party tools

We use Google Analytics (with IP anonymisation enabled) to understand how visitors use our site. Google may collect and process data in accordance with Google's Privacy Policy.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries, quote requests or support questions
• Deliver and manage the services you have engaged us for
• Send you service-related communications (project updates, invoices, reports)
• Send you marketing emails, only if you have explicitly opted in
• Improve our website, services and user experience
• Detect, prevent and address fraud or security issues
• Comply with our legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Storage and security

Your data is stored on servers located in India. We use industry-standard security measures including:

• HTTPS encryption for all data in transit
• Prepared SQL statements to prevent database injection
• Access controls limiting who can view stored enquiries
• Regular software updates and security patching

We retain contact form submissions and client project data for up to 3 years after our last interaction, after which they are securely deleted unless we are required by law to retain them longer.

No method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Third-party services

We use the following third-party services that may process your data:

• Google Analytics — website usage analytics (opt out via Google's opt-out browser add-on)
• Google Fonts — font delivery via Google's CDN
• Email service providers — used to deliver form submissions to our team

Each of these providers has their own privacy policy and data processing terms. We only engage third-party services that offer adequate data protection.

6. Cookies and tracking

Our website uses cookies — small text files stored on your device — to improve your experience. We use:

• Essential cookies: Required for the website to function (e.g., CSRF tokens for form security). These cannot be disabled.
• Analytics cookies: Placed by Google Analytics to help us understand site usage. You can opt out via your browser settings or the Google opt-out tool.

You can control cookies via your browser settings. Disabling analytics cookies will not affect your ability to use any feature of our website.

7. Your rights

Depending on your location and applicable law, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate information
• Erasure — request deletion of your personal data (subject to our legal obligations)
• Restriction — ask us to limit how we process your data
• Objection — object to processing based on our legitimate interests
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us. We will respond within 30 days. We may need to verify your identity before actioning a request.

If you are in the European Union or UK and believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.

8. Children's privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Online: novaqorelabs.com/contact/
• Post: Novaqore Labs, Jodhpur, Rajasthan — 342001, India